Return and Refund Policy

You may request a return within 14 days of receiving your order. Email hello@grolifestyle.com with your order number before returning anything. We will provide the return address and instructions.

After notifying us, you must return the product within 14 days.

Return Conditions

Unwanted products will only be accepted in full sellable condition. They must be:

• Unused and unopened
• In their original, undamaged packaging
• Complete with all seals, labels, instructions and accessories
• Suitable for resale

For hygiene reasons, skincare, cosmetics, beauty tape, facial cups and other personal-care products cannot be returned once opened, used or unsealed.

We may refuse a return or reduce the refund if a product is opened, used, damaged, incomplete or handled beyond what would reasonably be allowed when examining it in a shop.

Return Costs

Customers must pay the return postage for unwanted products. We recommend using a tracked service and keeping proof of postage.

If a product is faulty, damaged, incorrect or not as described, GRO Lifestyle Limited will cover reasonable return costs.

Refunds

Approved refunds will be issued to the original payment method within 14 days of receiving the returned product or evidence that it has been sent back.

If the complete order is cancelled under your statutory rights, the original standard delivery charge will also be refunded. Any additional charge paid for an upgraded delivery service will not be refunded.

Faulty, Damaged or Incorrect Products

Email hello@grolifestyle.com with your order number, details of the problem and photographs where appropriate.

Do not dispose of the product or packaging until we have responded.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

GRO Lifestyle Limited trading as The House of KOVA
Email: hello@grolifestyle.com